Shipping Information

 

PLEASE ensure your shipping information is correct and without any errors before placing an order. It is the customer’s responsibility to ensure the information provided is correct.

 

 

The customer is responsible for additional shipping and an extra handling charges, especially if we have to resend an order due to an incorrect address or if an order was not called for after receiving notice from customs.

 

 

To avoid unnecessary hassles, please make sure you review your information carefully before submitting your order.

 

 

Cancellations

 

If the order is cancelled before shipment is made, a 30% admin fee will be deducted. Once consignment has been collected by the courier and is in route, an admin fee of 30% as well the courier cost will be deducted.

 

 

Once consignment has been received, the order is deemed final and no refund or cancellation will be made or accepted.

 

 

Couriers

 

We make use of the most reliable courier companies, with competitive prices to ensure your artworks get to you in pristine condition as soon as possible. 

 

 

For orders outside of South Africa, delivery time may be within 7 days, depending on the courier company. Orders are sent via airfreight to ensure a speedy delivery. But please understand that delays are a possibility and something completely out of our control.

 

 

For orders placed within South Africa, delivery time will be much shorter, depending on the area the courier is delivering to. For orders within Gauteng, delivery is overnight, via road freight.  Orders to areas outside of Gauteng in South Africa, will be sent via airfreight, and can take longer. We do endeavour to ensure delivery is made as soon as possible, but please do understand that delays are a possibility and something completely out of our control.

 

 

Courier and Packaging Costs

 

International shipping is unfortunately not inexpensive, but be assured that we obtain quotes from several reputed courier companies in order to get the most cost-effective price. The same goes for packaging material. We keep the prices as low as possible without compromising on quality.

 

 

Customs

 

In addition to shipping charges, the customer is responsible for paying international customs fees, determined by the country the order is being shipped to. Please check with your country’s customs office to determine what these additional costs will be prior to making a purchase.

 

 

All shipments must go through an import procedure as determined by custom’s law in the destination country. The shipment is cleared through customs based on the origin country, the value, and quantity. Dutiable shipments are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.

 

 

The calculation of duties depends on the assessable value of a dutiable shipment. For the purpose of this calculation, dutiable goods are given a classification code that is known as the Harmonized System code. This system has been assigned by the World Customs Organization and continues to evolve.

 

 

 

Refunds / Exchanges

 

All sales are final, but we do understand that there are extenuating circumstances, therefore, call or email us to discuss and arrange a return within 30 days. But please take note that these returns are then subject to a 30% handling fee.

 

 

We reserve the right to refuse service and/or limit quantities to anyone at our discretion.

 

  

Estimated Time

 

All products are packaged in-house by Lisa Nightshade personally therefore, please allow up to 7 working days to receive your purchase if you live in South Africa (up to 3 weeks for orders outside of South Africa, depending on customs). These delivery time estimations might be longer, or shorter, depending on factors outside of our control. We do our best to ensure packaging and delivery are done as quickly as possible.

 

 

We have been able to cut down delivery time in the past, and are always looking for more efficient ways to get your orders to you in the quickest possible time.

 

 

Packaging

 

All stretched canvasses are packaged securely with tissue paper, protective plastic, foam board, bubble packaging, and protective corners, within a sturdy cardboard structure to ensure intact delivery. 

 

 

Large prints and artwork on paper are packaged securely within a plastic sleeve in a cardboard mailing tube.

 

 

Small prints and artworks are packaged within plastic sleeves, and cardboard / foam backing within a padded envelope. 

 

 

All artworks are accompanied by a certificate of authenticity, a personalised thank you note, as well as care instructions to help with any questions you might have. From time to time, an additional gift might be included at random.

 

 

Printing

 

Printing is done on demand and can also take up to two weeks for printers to have the prints available to package and courier. We endeavour to send your orders out as soon as possible, without compromising the quality of your prints.

 

 

Printing is done on demand, unless stated otherwise.

 

All prints are made on certified archival fine art photo rag paper, which is acid free and weighs 300gsm. Inkjet printers and UltraChrome K3 non-fugitive inks are used. For more information visit www.lightfarm.co.za 

 

 

Reprints

 

Unless the artwork is listed as Open Edition, reprints are not permitted. This is to honour the nature of limited edition prints: once they’re sold out, there are no more prints of them available.

 

 

Print Care

 

We recommend that a professional handle your print, but here are some helpful hints if you wish to do so yourself:

 

 

Ink tends to show fingerprints and scuffmarks easily. In order to keep your print in an immaculate condition, do not remove it from its sleeve until you are ready to frame it; and then handle it carefully by the edges. Re-flatten your print by gently unrolling it onto a clean, flat surface such as a table or board, all the while keeping it in its protective sleeve. Carefully place a board or a large book over the entire surface and be mindful not to bend the edges or corners. Let it sit for 24 hours. If after that time the print is still slightly curled, leave it for an additional 24 hours. At this point it should be flat enough to frame with ease.

 

 

The UV rays of sunlight has a damaging effect on prints over time, and fading can occur regardless of its quality. To prolong your print’s lifespan, avoid hanging it in direct sunlight. If you’d like extra protection, consider framing it with UV protected glass.

 

 

Payments

 

For orders outside South Africa, all payments are processed through Paypal payment gateway.

 

 

Please visit https://www.paypal.com/en/webapps/mpp/ua/privacy-full for information on how Paypal collects, uses and stores your information.

 

 

For orders within South Africa, all payments are processed through Payfast payment gateway.

 

 

Please visit https://www.payfast.co.za/privacy-policy/ for information on how Payfast collects, uses and stores your information.

 

 

In the case of our website being down for maintenance, or if Paypal or Payfast are unavailable to you, please contact us via email to arrange alternative payment methods.

 

 

Third party links

 

In an attempt to provide you with increased value, we may include third party links on this site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of this website and welcome any feedback about these linked sites (including if a specific link does not work).

 

 

Changes to policy

 

If we decide to change this privacy policy, we will update those changes on this page, without notification. Please ensure that you are up to date with these changes by checking in on the Privacy Policy page occasionally. Policy changes will apply only to information collected after the date of the change.

 

 

Online Policy Only

 

This online privacy policy applies only to information collected through this website and not to information collected offline.

 

 

Terms and Conditions

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

 

 

All users of this site agree that access to, and use of this site are subject to the following terms and conditions, and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

 

Your consent

 

By using this website, you consent to the privacy policy on this website.

 

 

Trademarks

 

All trademarks, service marks and trade names of Lisa Nightshade Art used in the site are trademarks or registered trademarks of Lisa Nightshade Art.

 

 

Warranty Disclaimer

 

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Lisa Nightshade Art disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Lisa Nightshade Art does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Lisa Nightshade Art does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

 

 

Limitation of Liability

 

Lisa Nightshade Art shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Lisa Nightshade Art has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

 

Termination

 

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Lisa Nightshade Art without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

 

 

Use of Site

 

Harassment in any manner or form on the site, including via e-mail, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Lisa Nightshade Art or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

 

 

Participation Disclaimer

 

Lisa Nightshade Art does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Lisa Nightshade Art is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Lisa Nightshade Art reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Lisa Nightshade Art in its sole discretion.

 

 

Indemnification

 

You agree to indemnify, defend, and hold harmless Lisa Nightshade Art, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

 

 

Copyright

 

All works are Copyright Lisa Nightshade Art ©

 

 

All Rights Reserved.

 

 

Permission must be granted to copy all or part of the artwork. This art work may not be sold, duplicated on other websites, incorporated in commercial products, or used for promotional purposes in any manner without Lisa Nightshade’s written permission. Legal action may be taken if these terms are violated.